These Terms and Conditions govern the provision of cleaning services by Ixvoria ("we," "our," or "us"), located at 1938 Retallack St, Regina, SK S4T 2J9, Canada. By engaging our services, you ("the client") agree to the following terms.
All services are carried out based on a defined scope agreed upon prior to each visit. The scope includes the specific areas and tasks to be completed during a service visit. Work not included in the agreed scope may be subject to separate scheduling and pricing. We do not perform tasks outside the agreed scope without prior discussion and confirmation.
Pricing is based on property type, size, service type, and frequency. A confirmed price is provided prior to the commencement of service. We do not alter pricing after confirmation without advance notice. Payment terms are specified at the time of booking. We accept payment by the methods indicated during the booking process.
Clients are responsible for ensuring reasonable access to the property at the scheduled service time. Where access arrangements are agreed in advance (e.g., key provision, entry codes), clients confirm that they have the authority to grant such access. Ixvoria is not responsible for delays caused by inaccessible properties.
We request at least 48 hours' notice for cancellations or reschedule requests. Late cancellations (less than 24 hours before a scheduled visit) may be subject to a cancellation fee as described at the time of booking. Recurring clients who cancel without adequate notice on multiple occasions may have their service agreement reviewed.
Clients agree to: provide accurate information about the property and any special requirements; ensure that the work area is reasonably accessible; disclose any known hazards or conditions that may affect the safety of our staff; and not request tasks that would require our staff to work in unsafe conditions.
We take reasonable care in all work performed. In the event of damage to property resulting from our negligence, we will address the matter in accordance with our service agreement. We are not liable for pre-existing damage, damage caused by items not clearly secured or disclosed, or losses not directly attributable to our actions. Our liability is limited to the value of the affected service visit.
We provide professional cleaning services to a reasonable standard appropriate to the property type and agreed scope. We do not guarantee specific visual outcomes, as results depend on the condition of the property, the nature of the surfaces, and the agreed scope of work. All reasonable efforts will be made to carry out the work competently.
We handle all personal information in accordance with our Privacy Policy.
These Terms are governed by the laws of the Province of Saskatchewan and the applicable laws of Canada.
We reserve the right to update these Terms. Continued use of our services following any update constitutes acceptance of the revised Terms. We will provide reasonable notice of significant changes.
Ixvoria — 1938 Retallack St, Regina, SK S4T 2J9, Canada
Email: [email protected] | Phone: +1 418-527-5783